are comfortable learning and understanding the high level view of complex systems.consider yourself to be technically savvy, and constantly want to learn more.have prior experience in customer-facing technical support (desired but not required).collaborate well with internal sales, customer success, and engineering teams.err on the side of over-communicating with customers.enjoy working with customers and approach customer support with empathy.have top notch written and verbal communication skills.can explain technical concepts to non-technical audiences.have the skills to understand technical concepts and can debug technical issues.are very organized and detail oriented.thrive when helping people and solving complex problems. Our ultimate goal is to deliver an incredible experience that turns clients into Parse.ly evangelists, and customers for life. Quality support can make or break a customer’s trust so we consider this role to be absolutely crucial in the customer lifecycle. Our support team is here to ensure customers have delightful experiences with Parse.ly at every touch point. Parse.ly’s Customer Support team is our secret weapon. Join us to explore how big this will get! We've been at this for 10 years, but realize that we're just at the tip of the iceberg. Our platform gives creators and marketers the key insights they need to ensure their content reaches its potential. It's at the heart of the digital transformation that businesses are undergoing today, fueling a huge opportunity for growth. Through our analytics platform we help some of the largest media / entertainment companies and the biggest brands achieve the impossible with their content.Ĭontent powers the internet now, and will power most businesses in the future. That’s easy to say, and a feat to accomplish. At Parse.ly, we believe the most successful companies in the digital world are the ones with the best content.
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